Resort FAQs

For other concerns not found below, please do not hesitate to contact the team.

Resort FAQs

For other concerns not found below, please do not hesitate to contact the team.

Frequently Asked Questions (FAQs)

It is a locally owned private 5-hectare island resort tucked away in the province of Albay, known for its perfectly shaped Mayon Volcano. Misibis Bay is ready for all those looking to balance tranquility and adventure. The tropical destination is where guests can either choose to relax under the palm trees or adventure in the sun.

You may call us at the following numbers, from Monday to Sunday, 8am until 5pm:

Misibis Bay Resort

Mobile:

  • +63-968-624-4751
  • +63-995-111-1965
  • +63-917-599-1606

Manila Sales Office

Landline:

  • +63-2-8661-8888

You can also email us anytime at [email protected]

You may call us at the following numbers, from Monday to Sunday, 8am until 5pm:

Misibis Bay Resort

Mobile:

  • +63-968-624-4751
  • +63-995-111-1965
  • +63-917-599-1606

You can also email us anytime at [email protected]

It is located at Cagraray Island, located in the province of Albay.

MISIBIS AIRPORT PICK-UP
Unfortunately, airport pick-up and round trip transfers are unavailable due to the pandemic situation.

VIA PERSONAL TRANSPORT
Manila to Legazpi City
Legazpi City to Misibis Bay

1.0 KM – Cagraray Amphitheater
1.1 KM – Cagraray Eco-park
1.3 KM – Stela Maris Chapel

Our reception is open 24/7 and we would be at your service day and night.

Yes, but this must be well coordinated with Reservations or Front Office

Pets are not allowed in Misibis Bay Resort.

Wi-fi service is free throughout the resort.

Absolutely. We value your privacy by maintaining your confidential information on a secured server that no one else, except you, is authorized to use.

Reservations

As of the moment, we only accept bookings made via email or phone call.

via Phone

Mobile:

  • +63-968-624-4751
  • +63-995-111-1965
  • +63-917-599-1606

via Email

You can also email us anytime at [email protected]

As of the moment, we only accept bookings made via email or phone call.

via Phone

Mobile:

  • +63-968-624-4751
  • +63-995-111-1965
  • +63-917-599-1606

via Email

You can also email us anytime at [email protected]

You may call us at the following numbers, from Monday to Sunday, 8am until 5pm:

Misibis Bay Resort

Mobile:

  • +63-968-624-4751
  • +63-995-111-1965
  • +63-917-599-1606

Manila Sales Office

Landline:

  • +63-2-8661-8888

You can also email us anytime at [email protected]

For safety and security purposes, the minimum age required to check-in/make a booking is 18 years old.

By making a confirmed reservation, you will be ensured of having a room once you get to the hotel. This means that we will hold your room until check-out time the day following your scheduled arrival. In the event you do not check-in, the hotel will charge your credit card per the rules of the rate you reserved.

This is for safety and security purposes. Our website will automatically indicate whether or not your rooms are enough to accommodate your party based on the maximum allowed per room.

Absolutely! But please be guided accordingly regarding the maximum allowed number of adult and child guests per room being reserved.

To find out if your company has special corporate rates in Misibis Bay, you have to call the hotel directly to make reservations.

By providing your credit card details as a form of payment at the time you make your reservation, your room reservation will be considered guaranteed. This means that we will hold your room until check-out time the day following your scheduled arrival. In the event you do not check-in, the hotel will charge your credit card per the rules of the rate you reserved.

This is to ensure that your booking doesn’t get mixed up with other bookings with the same name.

An email will be sent to you as soon as you confirm your reservation by providing a down-payment via credit card.

A confirmation letter will be emailed by our reservations team using the email [email protected]

However, in the event that no confirmation has been received, you may call or email us regarding this matter.

By making a prepaid online deposit, your room reservation will be considered guaranteed. This means that we will hold your room until check-out time the day following your scheduled arrival. In the event you do not check-in, the hotel will charge your credit card per the rules of the rate you reserved.

The special requests can be communicated with our reservations team via email or phone call.

Available every Monday to Sunday, 8am until 5pm:

Misibis Bay Resort

Mobile:

  • +63-968-624-4751
  • +63-995-111-1965
  • +63-917-599-1606

Manila Sales Office

Landline:

  • +63-2-8661-8888

You can also email us anytime at [email protected]

 

We'll be needing the following initial booking requirements:

  • Stay Dates
  • Number of Adults Number of Children (and their ages)
  • Email Address and contact number

Afterward, our reservations department will send a Reservation Form via email.

Rooms

Misibis Bay Resort is a smoke-free resort but we do have designated smoking areas.

We are not yet equipped with handicapped friendly rooms. However, our 24/7 butler service would gladly assist when needed.

Yes, you could request for in-room dining. However, for your safety, outside food cannot be ordered or brought into the vicinity of the resort.

We do not allow outside food in our establishment due to liability and sanitary reasons but there will be a corkage fee for certain food/beverage items.

Room amenities will vary depending on which type you will be availing of. However, all room types will have their own air conditioning, bathrobes, bidet, blackout drapes/curtains, cable TV service, coffee/tea maker, designer toiletries, down comforter, DVD player, egyptian-cotton sheets, bottled water, newspaper, WiFi, In-room safe, LCD TV, minibar, telephone, private bathroom, refrigerator, and slippers.

The maximum number of beds per room is 1. All extra bed for adults and children are charged PHP 3,500.00 per night. This is upon request though and still needs to be confirmed by management.

Check-in/out

Absolutely! Just simply head over to our receptionist for assistance.

Yes, for late check-out’s you could inform any of our front office agents upon check-in.

 

These are subject to corresponding charges. Please see below applicable fees for reference.

Early Check-in Fee:
If guaranteed, it is chargeable to full one night. “room charge for the night before”
Arrival by 0600-0700H is already applicable to half of guest’s booked rate (50%)
Arrival by 0800-0900H is subject to 25% of guest’s booked rate
NOTE: If guest booked through a travel agency, BAR rate will be applicable.

Late Check-out Fee:
1400H is complimentary but subject to availability
1500H will be charged 25% of guest’s booked rate
1800H will be charged half day or 50% of guest’s booked rate

NOTE: If guest booked through a travel agency, BAR rate will be applicable.

Check-in time is at 2:00PM and check-out time is at 12:00PM.
Special requests regarding this matter can be made during or after booking.

Facilities

There are a vast number of hotel facilities in Misibis Bay that you would enjoy. We have the following:

  • Free Internet Access in all rooms and public areas
  • Games Room (Karaoke, dart boards, and table tennis)
  • Spa
  • Swimming Pool & Hot Tub
  • Watersports (canoeing, boating, diving, snorkeling, etc.)
  • Bars
  • BBQ facilities
  • Restaurants
  • Gift/Souvenir Shop
  • Salon
  • Chapel
  • Family Room
  • Kids Club
  • Babysitting Service
  • Playgrounds

Absolutely! Parking is available all-throughout the private resort.

Absolutely!

Meetings and Events

For any meeting or event reservations feel free to contact us from Monday to Sunday, 8am until 5pm:

Misibis Bay Resort

Mobile:

  • +63-968-624-4751
  • +63-995-111-1965
  • +63-917-599-1606

Manila Sales Office

Landline:

  • +63-2-8661-8888

You can also email us anytime at [email protected]

 

For any changes or cancellations, kindly contact us immediately.

Policies

The hotel is not responsible for the security safety of any valuables left in the guest rooms or public places as governed by the Civil Code of the Philippines. However, if such a fortuitous event occurs, you can approach any of our Misibis Bay employees regarding this matter and we will do our best to help.

All items found/given to our team will be handed over to the security personnel by the end of every shift.

No Show Policy:
Guests who do not arrive within twenty-four (24) hours of the expected check-in date and time will be charged the total amount of the reservation

Cancellation Policy:
Cancellation made (14) fourteen or less days prior to expected arrival date are subject to a cancellation fee equivalent to the total amount of the reservation.
Cancellation made more than fifteen (15) days prior to expected arrival date will be subjected to 50% of the total amount of the reservation.

Modification Policy:
Amendments on check-in and checkout dates may be made up to fifteen (15) days before expected check-in date and are subject to availability.
Amendments on check-in and checkout dates may less than (15) days before expected check-in date are subject to manager’s review and approval.

Smoking Policy:
Strictly no smoking policy inside the guest rooms. There will be a fee of Php5,000 if found smoking.

Other Room Policies:
Hotel has the right to remove guest belongings from the room after check out time if room is already reserved.
Food and Beverages not purchased directly from the hotel are subject to corkage fees. Bringing of pets is strictly not allowed.


The hotel reserves the right to charge a fee should there be stained linens, odor, losses or breakages in the room for the duration of the stay.


The hotel reserves the right to institute necessary actions under any of the following cases:
Failure to pay upon demand of an outstanding amount.

Self-check-out:
The hotel is authorized to charge the credit card indicated herein.

  • Rates are quoted in Philippine Peso per room per night on double occupancy.
  • Room rates are inclusive of 12% resort fee.
  • All guests are required to register and present a valid identification card upon check-in.
  • Children 11 years old and below stay for free using existing bedding.
  • Extra Person fee is PHP 3,500.00 including extra bed and amenities

Child Policy:

  • Children 2 years old and below are Free-of-Charge as long as bed-sharing with adults, meals are also Free-of-Charge.
  • Children 11 years old and below are Free-of-Charge as long as bed-sharing with adults, meals are on personal account and shall be charged 50% off; transfers shall be charged 50% off the adult transfers rate

Guarantee Policy:

  • Reservation made less than fifteen (15) days before the expected arrival date requires the total amount of the reservation to be settled within 24 Hours.
  • All Reservations made sixteen (16) days before arrival 50 % of the total amount of the reservation will be collected upon booking the reservation.
  • The remaining 50% will be collected within (15) days before arrival.

Incidental Deposit Policy:

Debit/Credit cards will be authorized upon check-in with the amount of P3,000 per room per night as a form of incidental deposit. The authorization will hold the funds until check-out, at which time the amount authorized can be used to pay for incidental charges or released if there are no incidental charges whatsoever. If released, the authorized amount may take 7-15 days after departure to be released by your bank or financial institution. If the deposit was transacted by cash, it can be returned immediately.